Description
DHL Supply Chain India is seeking an IT Service Desk Analyst to provide first-line support for incidents and requests from warehousing and transport operations. The role handles initial troubleshooting, escalates issues as needed, maintains knowledge-base documentation, collaborates with other shifts and regions, monitors system health, and ensures timely resolution during the assigned shift. The position requires hands-on IT service management experience, familiarity with ITIL processes, ticketing tools, and strong communication and problem-solving skills.
