Description
KSM is seeking professionals for future digital transformation projects for a major energy company. The opportunities cover IT Service Management at three levels: IT Services Management Lead, IT Services Management Manager, and IT Services Management Consultant. Responsibilities include designing, implementing, operating, monitoring, and continuously improving IT service processes; mapping and standardizing incident, problem, and change procedures; applying ITIL and ISO practices; using ServiceNow; managing SLAs and KPIs; preparing performance reports; supporting ISO 20000 certifications; and improving service quality and efficiency.
