Description
The IT Supervisor supports the day-to-day technology needs of a hotel by providing hands-on technical support, troubleshooting hardware and software, assisting with networks and connectivity, maintaining equipment, coordinating with vendors and corporate IT, and supporting systems such as property management, point-of-sale, guest Wi-Fi, telephony, workstations, printers, mobile devices, and audiovisual equipment. The role also handles system access, user accounts, inventory, installations, upgrades, and cybersecurity best practices, while prioritizing issues based on business and guest impact. The position requires IT support, systems, networking, or hospitality technology experience, strong troubleshooting and communication skills, and may require flexible scheduling, including after-hours, weekend, or emergency support.
