Description
The IT Support Specialist will provide Level 1 and Level 2 on-site and remote technical support to front, middle, and back-office users. Responsibilities include troubleshooting hardware, software, user profiles, Windows 11 workstations, Microsoft 365 applications, network connectivity, and audio/video and telephony equipment, while collaborating with external vendors. The role requires Windows, Microsoft Entra ID, Active Directory, Microsoft 365, basic networking, and desktop hardware knowledge, along with a CFC or equivalent qualification and 0 to 3 years of IT support, helpdesk, or desktop support experience.
