Description
The IT Support Analyst will provide hands-on day-to-day IT support for the company’s UK business, serving as the primary technical contact for UK employees and supporting US East Coast users. The role covers desktop and mobile troubleshooting, Microsoft 365 administration, network and Wi-Fi diagnostics, hardware and software maintenance, user account and equipment processes, and knowledge-base documentation. It is based at the Harlow, Essex head office and will relocate to the Hertford facility, with occasional weekend on-call support for the US team.
