Summary from listing
The IT Support Analyst provides comprehensive Level 2/Level 3 technical support for hardware, software, network, server, desktop, mobile, and IT infrastructure issues. The role handles incident and request resolution, device and software deployment, IT asset management, vendor coordination, onboarding, training, and compliance with safety and quality standards. It reports to the IT Manager and requires a bachelor's degree in a relevant field, four years of LAN, network, server, and PC experience, and proficiency with Microsoft Windows, Active Directory, and network infrastructure technologies.
