Description
The IT Support Analyst provides first-line technical and application support, troubleshoots hardware, software, access, and connectivity issues, manages incidents and service requests, supports core banking and other financial services applications, develops testing for system changes, and coordinates with business stakeholders and vendors. The role requires a bachelor’s degree in a relevant field and 3–5 years of experience in IT service desk, application support, business analysis, quality assurance, or a related technology role, along with knowledge of Microsoft 365, Windows, Active Directory/Entra ID, ITSM, networking, and end-user hardware. The position offers CI$75,000 to CI$90,000 per annum, a discretionary performance-based bonus, pension, health insurance, and member dividends, with an application deadline of 17 September 2026.
