Description
The employer is hiring a Skill-IT Support Analyst in Gachibowli, Hyderabad, to serve as a first-line IT support contact for internal staff. The role handles phone and web portal calls, troubleshoots Windows 10/11, Microsoft Outlook, and mobile devices, logs incidents in ServiceNow, escalates unresolved tickets, maintains customer service and service-management standards, prepares weekly call-trend reports, publishes support documentation, and provides staff training. The posting seeks 3–5 years of experience and requires prior IT Service Desk or call centre experience, incident-management experience, and strong written and verbal communication skills.
