Description
Handshake is hiring an IT Support Analyst to provide Tier 1 and Tier 2 support for employees, resolve hardware, SaaS, identity, and collaboration-tool issues, and support onboarding, offboarding, endpoint management, software provisioning, and IT operations. The role also involves documentation, security collaboration, incident response, and cross-functional support for remote and hybrid employees. Candidates should have 2–4 years of IT support experience, macOS experience, and familiarity with Google Workspace, Slack, Okta, endpoint management tools, and ITSM platforms.
