IT Support Analyst at Herbert Smith Freehills Kramer

Location: Tokyo
Type: Full-time

Description

Herbert Smith Freehills Kramer, a global law firm, seeks an IT Support Analyst to join their Information Technology team. The role involves providing comprehensive IT support and training across various information systems, ensuring smooth operations for lawyers and Business Services staff. Responsibilities include incident resolution, system administration, process improvement, and managing IT assets. The ideal candidate will possess strong collaboration skills, technical proficiency, and a customer-centric approach.

Required Skills

Windows 10/11
Microsoft 365 applications
iManage Work
Citrix
mobile device management tools

Additional Information

Required Previous Experiences: Experience in a law firm or professional services environment.
Demonstrated success in a similar IT support role.
Preferred Qualifications: Good level of spoken and written Japanese.
Understands IT infrastructure in a hub-spoke model and acts as "remote hands" for third-line support.
Strong technical understanding of information systems.
High educational background, ideally degree-level or professional qualification.
Ability to build and maintain strong interpersonal relationships.
Excellent organizational and time management skills.
Proactive and enthusiastic attitude.
Patient and composed under pressure.
Ability to analyze and communicate business/system issues effectively.
Commitment to meeting deadlines and delivering high-quality results.