Description
Netskope is hiring an IT Support Analyst in St. Louis to serve as the primary hands-on technologist for its support team, resolving employee IT issues while using AI to build self-service solutions, reduce ticket volume, improve knowledge-base quality, and drive continuous improvement. The role provides L1/L2 endpoint and enterprise-app support, handles onboarding and offboarding, troubleshoots hardware, software, and network issues, and uses automation and AI tools to eliminate repetitive problems. Candidates should have hands-on service-desk experience, familiarity with enterprise tools and endpoint management, and strong communication and problem-solving skills; a bachelor’s degree and related network or security certifications are preferred. The salary range is $51,000–$70,000 USD, with possible bonus and stock award participation.
