Description
Trainline is hiring an IT Support Analyst for its Workplace Technology team to manage Tier 2 support for internal employees across macOS and Microsoft Windows estates. The role covers ticket lifecycle management, incident resolution, troubleshooting, root-cause analysis, asset and onboarding/offboarding processes, AV/VC support, security compliance, knowledge management, and process improvement. It requires enterprise IT experience with Windows 11, macOS, JAMF and Intune, Active Directory, Azure, networking, PowerShell, and related workplace technologies, with an onsite requirement of five days per week at the London Farringdon office.
