Summary from listing
The role provides on-site and occasional remote IT support for workstations, laptops, printers, mobile, IoT, and peripheral devices across multiple New York City offices. Responsibilities include troubleshooting and ticket triage, configuring network connectivity and operating systems, maintaining security and asset records, supporting end users, managing service-level metrics, contributing to a knowledge base, and coordinating hardware refreshes and office relocations. The position requires a high school diploma, approximately two years of enterprise IT support experience, and familiarity with Windows, Mac, mobile, Exchange, Citrix, virtualization, and network troubleshooting.
