Description
Bapcor Ltd is hiring a Level 1 Support Analyst to serve as the first point of contact for IT support across its store network, support offices, and distribution centres. The role involves handling Level 1 calls, emails, and self‑service incidents, triaging and escalating issues, logging incidents in ServiceNow, providing face‑to‑face support at the Mt Waverley IT Service Bar, maintaining knowledge-base articles, and participating in rotating shifts and on-call rosters. Candidates need at least one year of customer-focused helpdesk or IT support experience, along with knowledge of Active Directory, networking fundamentals, retail store systems, remote access tools, MFA/VPN troubleshooting, and Windows 10/11 and Microsoft 365.
