Description
The IT Support & Infrastructure Specialist provides first-line technical support to users, diagnoses and resolves hardware, software, operating-system, connectivity, access, and IT-tool issues, and escalates complex incidents. The role collaborates with the Infrastructure team on technology infrastructure implementation, maintenance, configuration, and support, while also improving recurring issues, creating user guides, and contributing to incident metrics. Candidates should have a relevant degree or be currently enrolled, at least one year of IT technical support experience, and experience with Windows, Linux, Active Directory, and support-management tools.
