Description
The IT Support & Project Manager will oversee day-to-day IT support and operations while leading IT projects. Responsibilities include resolving hardware, software, and system issues; managing service requests, incidents, and escalations; coordinating IT system installation and maintenance; improving IT processes and user experience; documenting processes; training employees; monitoring project progress; and supporting infrastructure and service improvements. The role requires a bachelor’s degree in a relevant field, more than five years of IT project management, support, or operations experience in a managerial or team-lead capacity, and knowledge of Windows, macOS, networking, troubleshooting, and stakeholder management.
