Description
The IT Support Associate provides first-level technical support to the Fulfillment Center operations team, troubleshooting computers, networks, printers, terminals, and other systems while assisting with systems administration, data cabling, telecom/PBX administration, root cause analysis, project management, and department activities. The role also mentors Technical Support Technicians and represents the IT department to internal customers. Candidates need at least one year of corporate Windows, Mac, or Linux support experience, experience troubleshooting integrated computer systems, and experience maintaining Zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals.
