Description
Amazon is hiring an IT Service Desk Specialist to provide 24x7 omni-channel IT support to worldwide operations associates and internal or external support for Amazon Lockers. The role handles end-user device troubleshooting, Windows and Linux operating-system support, incident management, response and resolution SLAs, and customer satisfaction, with a flexible rotational schedule. It is based at the Bangalore corporate office and requires a bachelor's degree, at least one year of technical support or service-desk experience, and good communication skills; ITIL ticketing, monitoring, and network knowledge are preferred.
