Description
The IT Service Desk role provides centralized IT support to Amazon Operations associates and internal or external support for Amazon Lockers through an omni-channel contact center. Responsibilities include communicating with internal customers across APAC, EMEA, and AMER, following standard operating procedures, troubleshooting end-user devices and Windows and Linux operating systems, meeting response and resolution SLAs, managing incidents, and working in rotational shifts from the Bangalore corporate office. The role requires a bachelor's degree, at least one year of service desk or technical support experience, and good communication skills; ITIL-based ticketing, monitoring, and network knowledge are preferred.
