Description
The IT Support Associate provides dedicated phone support and basic computer-system support to internal and external customers, handling calls, emails, and technical requests; documenting and tracking issues; escalating complex matters; and providing after-hours on-call support. The role requires customer service and entry-level technical support, strong computer and communication skills, and three years of computer-systems experience, including two years of proprietary software support and one year of Windows operations troubleshooting. It is a contract-to-hire position open to remote work, with a Monday–Friday schedule from 9:30 a.m. to 6:00 p.m. CST.
