Description
The IT Support Specialist provides technical assistance to end users, maintains desktops, network switches and routers, and supports digital infrastructure. Responsibilities include installing and configuring systems, documenting support activities, providing first-level hardware, software, and network troubleshooting, monitoring system performance, managing user accounts and access permissions, and assisting with system upgrades and security patches. The role requires an associate’s or bachelor’s degree in information technology, computer science, or a related field, plus 1–3 years of experience, along with knowledge of Windows and macOS, Active Directory, ticketing systems, remote support, and mobile device management.
