Description
Amazon is hiring an IT Support Associate II to support operations facilities in a defined geographical area by troubleshooting IT equipment, handling network support requests, assisting with new-hire training, learning new technologies, supporting customers across multiple buildings and remotely, and traveling within the local or regional area. The role requires experience troubleshooting computer systems, customer service in a dynamic environment, physical ability to perform shift work, and at least one year of Windows, Mac, or Linux support experience or equivalent experience. Preferred qualifications include CompTIA A+, Network+, Cisco/CCNA, Linux, Microsoft hardware installation, AWS, or other industry-relevant certifications. The position offers comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.
