Description
Amazon is hiring an IT Support Associate II to support operations facilities in a defined geographical area by allocating, maintaining, and troubleshooting IT equipment; handling network support requests; assisting with new-hire training; learning new technologies; supporting customers across multiple buildings and remotely; and traveling within the local or regional area. The role requires physical ability to lift up to 49 pounds and work shifts lasting up to 12 hours, along with customer-service and computer-systems-troubleshooting experience and at least one year of Windows, Mac, or Linux support experience or equivalent experience. Preferred qualifications include CompTIA A+, Network+, Cisco/CCNA, Linux, Microsoft hardware installation, AWS, or other relevant certifications. The position offers comprehensive healthcare benefits starting on Day 1, 401(k) matching, and up to 20 weeks of paid parental leave.
