Description
Amazon is hiring an IT Support Associate II to support operations facilities in a defined geographical area by troubleshooting IT equipment, handling network support requests, assisting with new-hire training, learning new technologies, and supporting customers across multiple buildings and remotely. The role requires experience troubleshooting integrated computer systems, customer service in a dynamic environment, and at least one year of Windows, Mac, or Linux support experience or equivalent experience. Physical work includes lifting up to 49 pounds and standing or walking during shifts lasting up to 12 hours, with travel within the local or regional area. The position offers healthcare benefits starting on Day 1, a 401(k) matching program, and up to 20 weeks of paid parental leave.
