Description
The employer is hiring an IT Support Associate (m/f/d) Helpdesk to support a helpdesk in the Bonn area. Responsibilities include receiving, classifying, and prioritizing incident reports; processing tickets; escalating complex incidents; creating and distributing software packages; and supporting customers via hotline. The role requires successful completion of IT specialist training for system integration or comparable professional experience, fluent German and basic English, strong communication and teamwork skills, and an independent, service-oriented approach. Benefits include development opportunities, modern office facilities, onboarding, a work-from-home option, and an annual salary of €40,000 to €45,000.
