IT Support at Lifebyte System

Type: Full-time
Posted: May 21, 2026

Description

Lifebyte Systems is seeking a proactive and detail-oriented IT Support professional to provide day-to-day technical assistance across the organization. The role involves handling IT service requests and incident tickets, supporting hardware and software troubleshooting, maintaining IT assets, and ensuring timely technical support. This position offers opportunities for career growth in IT support, providing exposure to infrastructure, endpoint management, security practices, and enterprise productivity tools.

Required Skills

Windows
macOS
Microsoft 365
Active Directory
Entra ID

Additional Information

Required Previous Experiences: 2-3 years of experience in IT support, service desk, helpdesk, desktop support, or IT operations support.
Preferred Qualifications: Hands-on experience handling tickets in an ITSM or ticketing system, preferably Jira Service Management.
Understanding of common ITSM ticket types, including incidents, service requests, access requests, and escalations.
Basic understanding of SLA, ticket priority, ticket status, escalation, and resolution timelines.
Experience troubleshooting Windows and/or macOS devices.
Basic knowledge of Microsoft 365, Active Directory or Entra ID, email support, VPN, printer support, and endpoint troubleshooting.
Basic exposure to MDM tools such as Microsoft Intune, Jamf or similar platforms is an advantage.
Good understanding of computer hardware, software, networking, and common office applications.
Ability to document troubleshooting steps and ticket resolutions clearly.
Strong communication skills with a customer-service mindset.
Able to prioritize multiple support requests and follow up until resolution.
Professional certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified, or related IT support certifications will be an advantage.