Description
The Manager, Support Center will lead cb20’s IT Help Desk and managed services support organization, overseeing customer relationships, service delivery, SLAs, incident and change management, cybersecurity practices, team training, resource distribution, and KPI reporting. The role requires at least five years of experience managing a managed services delivery team, technical knowledge of networks, operating systems, hardware, protocols, and cloud platforms, staff and budget management experience, strong troubleshooting and communication skills, and a bachelor’s degree or equivalent education and experience.
