IT Support Engineer (1st Line) at Onecom

Department: IT Managed Services

Setup: On-site
Location: Fareham, England
Type: Full-time
Level: entry
Posted: Sep 29, 2026

Description

Onecom is hiring an IT Support Engineer for its Service Desk team in Fareham, Hampshire. The role provides first-line customer IT support, manages and escalates support tickets, diagnoses hardware, software, connectivity, Microsoft 365, Windows, Active Directory, networking, VPN, remote desktop, and VoIP issues, and supports customer deployments. The position is permanent and full time, with competitive salary and benefits including holidays, pension contributions, training, and wellbeing support.

Required Skills

Microsoft 365
Windows 10/11
Active Directory
Windows Server
Azure
Troubleshooting
Customer service

Additional Information

Required Previous Experiences: Experience in an IT support, helpdesk, or service desk environment
Preferred Qualifications: Knowledge of Microsoft 365, Windows 10/11, and Active Directory
Familiarity with Windows Server and Hyper-V
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize and manage multiple issues in a fast-paced environment
Proactive, positive approach and willingness to learn
Collaborative attitude and enthusiasm for teamwork
Translation Company Name: Onecom