Description
Coinbase is hiring an IT Service Desk Engineer to own end-to-end new-hire onboarding support operations. The role manages Day 1 troubleshooting, global onboarding support rotation, ticket intake and escalation, documentation, workflow improvements, low-code and AI-assisted automation, and operational metrics. It requires at least three years of IT service desk, IT support, or onboarding operations experience, along with ticketing, cross-functional coordination, QA review, and generative AI experience. The position is remote-first with quarterly in-person surges and offers an annual base salary of $96,304 to $113,859 USD, plus potential equity, bonus, and benefits.
