Description
Cyclone is hiring a full-time Support Engineer for its National Service Desk in Christchurch. The role provides remote Level 1 and 2 support across phone, chat, email, and remote assistance, handling software, hardware, and infrastructure incidents and service requests using ITIL processes. The engineer will work with technologies including Windows, macOS, Microsoft 365, Google Workspace, servers, backup and security solutions, MDM, networking, and remote monitoring. The position requires tertiary ICT, ITIL, or computer qualifications, three years of service desk or similar experience, customer service and communication skills, and the ability to work independently and collaboratively.
