Description
Cyclone is hiring a mid-level Support Engineer for a hybrid Service Desk and Field Support role based in Queenstown. The position combines remote support for the National Remote Service Desk with onsite technical support for Queenstown-based customers, covering Level 1 and Level 2 incidents, service requests, software, hardware, infrastructure, and ITIL processes. The role requires tertiary ICT, ITIL, or computer qualifications, three years of service desk or similar experience, customer service and communication skills, and the ability to work independently and collaboratively. Benefits include health insurance, a paid volunteer day, and technology discounts.
