Description
The IT Support Engineer will provide Tier I and Tier II customer and technical support to local, global, and remote end-users. Responsibilities include triaging and resolving ITSM tickets, installing and troubleshooting Windows, Microsoft Office/365, hardware, printers, peripherals, networking, Active Directory, and local infrastructure, maintaining asset and documentation records, creating SOPs, and contributing to training and knowledge resources. The role requires a BS degree or equivalent relevant experience, at least two years of IT administrator-level experience, ITSM and ITIL familiarity, and experience with security, technical, analytical, decision-making, and problem-solving skills; chemical-industry or manufacturing experience is preferred. The salary range is $65,000-$90,000 annually, with medical, dental, vision, retirement, and other benefits.
