Description
The Support Analyst I provides day-to-day technical support for hardware and software systems, troubleshoots and escalates incidents, manages service requests and SLAs, handles desktop and laptop imaging and inventory, supports mobile devices, develops documentation and FAQs, generates reports, and coordinates outage remediation. The role requires at least three years of Service Desk or onsite desktop support experience, Active Directory troubleshooting, ticketing experience, and strong customer service and communication skills. It is a contract-to-hire, hybrid position based in High Point, North Carolina, with pay of $20.00–$27.00 per hour and benefits subject to eligibility.
