Description
The IT Support Engineer will provide advanced technical support and lead project-based implementation of IT infrastructure, including network hardware, servers, cabling, PCs, and related software. The role handles escalations, incident and service request resolution, hardware troubleshooting, user training, facility infrastructure implementations and real estate transitions, and collaboration with Technical Analysts and other GTS personnel. It requires 4–7 years of Citrix and Office 365 administration experience, along with hands-on experience in networking, server environments, device setup, cabling, and technical support.
