Description
Redox is hiring an IT Support Officer for its Helpdesk at its Minto, South-West Sydney head office. The role provides first- and second-level support for internal customers across desktops, laptops, printers, telephony, networks, security devices, and Microsoft platforms, including ticket triage, troubleshooting, user account changes, software and operating-system maintenance, asset and licence recordkeeping, and technical documentation. The position offers a mix of on-site and remote-from-home work after probation and requires at least one year of IT Helpdesk experience, an IT tertiary qualification or relevant certification, and knowledge of Microsoft technologies and the listed systems. Benefits include a competitive salary package with leave loading, performance-based bonuses, an annual salary review, daily onsite lunch, a paid volunteer day, Friday socials, proximity to the M5 motorway, and secure onsite parking.
