Description
The IT Support Specialist provides remote technical support to staff for hardware, software, and network issues. Responsibilities include troubleshooting, installing and maintaining systems, managing software updates, documenting issues, training users, and analyzing information flow. The role requires a bachelor’s degree in a relevant field, at least one year of IT support experience, knowledge of Windows and Mac systems, strong communication and problem-solving skills, familiarity with remote support tools, and bilingual English and Spanish proficiency.
