Description
The IT Support Second Level role supports First Level Support by handling telephone and written inquiries, troubleshooting simple and complex technical issues, collaborating with First and Third Level Support, exchanging information with technical departments, and training First Level Support staff. The position requires IT training or a comparable qualification, relevant IT support experience, Microsoft Office proficiency, device and printer administration, and strong German and English communication skills. It offers permanent employment, above-tariff base salary, benefits, vacation and Christmas bonuses, and flexible working hours in the Karlsruhe area.
