Description
Courser is hiring an IT Support Services I-Help Desk professional to provide frontline technical support to employees and clients. The role covers diagnosing and resolving hardware, software, network, printer, account, and connectivity issues; installing and configuring systems; managing user accounts; documenting solutions; monitoring IT systems; supporting upgrades and deployments; and following security and compliance procedures. The position requires at least two years of relevant IT experience, a high school diploma or GED, strong communication and computer skills, and the ability to work under pressure; an associate degree is preferred. Benefits include medical, dental, vision, life insurance, retirement matching, paid leave, and professional development opportunities.
