Description
Courser is hiring an IT Support Services III-Help Desk to provide tier III support for complex application, hardware, and networking issues; administer servers, databases, and cloud services; support and train end users; document procedures; collaborate on IT projects; monitor system performance and security; participate in incident response; and mentor junior IT support staff. The role requires a bachelor’s degree or equivalent experience, at least five years of IT support or system administration experience, strong operating-system and networking knowledge, and proficiency with helpdesk and ticketing systems. Benefits include medical, dental, vision, and life insurance, a 401(k) match, paid leave, and professional development opportunities.
