Description
BCG is hiring a full-time, onsite IT Support Specialist for its Lisbon Capability Center. The role provides first- and second-line support for Windows, macOS, Microsoft 365, cloud services, and endpoint technologies; administers identity and device management systems; manages ServiceNow records; delivers training and technical support; creates documentation; and improves support processes through automation and AI. The position requires two to four years of corporate IT support experience, strong Microsoft and networking knowledge, Portuguese and English fluency, and the ability to use approved GenAI tools. It is based in Lisbon five days per week, with occasional travel within the Iberia System and possible work outside normal business hours.
