Description
The role serves as the first point of contact for more than 50,000 mobile devices in the Berlin education sector, classifying and resolving incidents and service requests, troubleshooting Windows 10/11 clients, documenting work in ticketing systems, coordinating with system administrators, supporting test management and quality assurance, and independently implementing standard changes in Azure AD and MS Intune. The position requires ITSM knowledge, ticketing-system experience, communication skills, a structured approach, and basic Windows and IT support experience; exposure to endpoint management, Azure AD, or MS Intune is preferred. Benefits include mobile working, corporate benefits, bike leasing, free drinks and fruit, training opportunities, and company events.
