Description
D-ploy is seeking an IT Support Specialist to provide first- and second-level technical support for computer hardware, software, mobile devices, and other technology tools. The role handles end-user calls and tickets, documents interactions in Service Now, creates and maintains knowledge articles, delivers IT onboarding training, and contributes to continuous improvement. Candidates need fluent English and Malay, at least two years of similar experience, strong analytical and communication skills, and the ability to work independently and collaboratively.
