Description
The IT Support Specialist provides technical and troubleshooting assistance for computer hardware, software, mobile devices, and other technology products; documents end-user issues in an ITSM tool; manages ticket backlogs; contributes to knowledge scripts, training documents, and service improvement; and collaborates with onsite IT technicians. The role requires fluent German and English, strong problem-solving and communication skills, and the ability to work independently and multitask. Benefits include vacation, paid sick days, meal vouchers, wellness programs, professional development, and a competitive salary.
