Description
D-ploy is hiring an IT support professional to provide first- and second-level support for internal users, handle and resolve IT incidents and service requests, maintain tickets in an ITIL-based system, and manage workstation and end-device setup, configuration, maintenance, software installations, rollouts, updates, and patches. The role also involves cross-functional collaboration, documentation, and knowledge base creation. Candidates should have completed IT training or equivalent, 2–3 years of IT support/service desk experience, strong troubleshooting skills, fluent English, and the ability to work independently in international teams.
