Description
The employer is hiring a full-time IT Support Specialist in Köln to provide first- and second-level support to customers through phone, email, and remote maintenance. The role involves troubleshooting technical issues, installing and configuring hardware and software, creating technical documentation, and training customers on IT systems and tools. Candidates should have IT training or comparable practical experience, experience in IT support or helpdesk environments, familiarity with Microsoft environments including Windows, M365, Teams, and Azure AD, and strong German language skills. The position offers an unlimited employment contract, flexible working hours, and the option to work from home.
