Description
The role provides first-level IT support and end-user assistance across the facilities of Immanuel Albertinen Diakonie, including logging service requests, diagnosing and resolving errors through remote support, escalating complex requests, managing user accounts and access rights, contributing to a knowledge base, and collaborating with external service providers. Candidates need IT training or comparable knowledge, strong computer and Microsoft skills, Active Directory knowledge, customer-oriented and solution-focused working styles, communication skills, and very good German.
