Description
Entech is hiring a full-time Support Engineer (IT Support Specialist) to provide Tier 1 and Tier 2 help desk support for reactive and proactive service requests. The role troubleshoots Windows, server, network, cloud, security, and connectivity issues; manages tickets and schedules; communicates with customers; and escalates unresolved issues. Work is performed onsite and remotely from Entech’s Service Desk and potentially at one of its Florida locations. The position requires a high school diploma or GED, one to two years of technical support or service desk experience preferred, and CompTIA A+ or equivalent certification; benefits include medical insurance, a 401(k) match, paid time off, and other insurance options.
