Description
Everise is hiring for an IT support/desktop support role focused on maintaining hardware, software, networking, telephony, and Windows-based systems in a fast-paced customer service environment. The position requires strong troubleshooting skills, knowledge of patch management, anti-malware, remote assistance tools, ITSM/ITIL processes, and excellent communication and customer service abilities. The role also involves ticket management, coaching team members, supporting security/audit remediation, and working with BPO applications such as CMS, RTA, Softphone, VPN, and Citrix.
