Description
GoodLeap is hiring an IT Support Specialist for its Employee Technology Enablement team, supporting employees across the United States and Mexico. The role provides Level 2 help-desk support, troubleshoots hardware and software issues, documents resolutions, recommends process improvements, trains new hires, performs installations, maintains inventory, and participates in after-hours on-call rotations. Candidates need strong interpersonal and technical communication skills, knowledge of Windows 10, Microsoft Office, Exchange, Active Directory, DNS, virtual machines, LAN connectivity, and 3–5 years of professional experience. The role is not eligible for visa sponsorship.
