Description
The IT Support Specialist provides first-level technical support to employees across office locations, handling help-desk requests, workstation and mobile-device troubleshooting, software and application support, account access, onboarding and offboarding, vendor coordination, and basic asset and disaster-recovery activities. The role requires coursework or equivalent experience in information technology, at least one year of relevant help-desk or desktop-support experience, and familiarity with Windows, Mac, Microsoft 365, networking, security, and customer service. Preferred qualifications include an associate or bachelor's degree in a related field, technical certification, and experience with Intune, NinjaOne, Setyl, and remote-support tools.
